Job Details

**Job Details**

**Customer Service Rep II - (2234)**

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Job Title Customer Service Rep II Location TX-Pearland-2005 Garden - Pearland, TX 77581 US (Primary)

Job Description

**Summary:**

Attracts potential customers by answering product and service questions, suggesting information about other products and services. Opens and maintains customer accounts by recording account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. May maintain financial accounts by processing customer adjustments. May recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Must be quality focused, problem solver, documentation skills, telephone skills, able to resolve conflict and analyze information. Must be a good multi-tasker.

**Job Duties/Responsibilities**

Processing orders.

Taking calls for customers, liaising with main distribution center foe lead times, summiting quotations and entering orders into ERP (Navision).

Working with other inside/outside sales team members to ensure communication.

Meet with customers as required.

Generate reports as needed and take part in departmental meetings.

Job Requirements

**Skills/Knowledge**

Problem-solving skills.

Familiar with order entry software and processes.

Knowledge of principles, concepts, theories and practices of field.

Good communication and interpersonal skills.

**Education**

High School Diploma or equivalent.

**Experience**

3+ years of experience.

Industry background preferred.

Job Type Full-time Category SALES Education Some College Coursework Completed Career Level Experienced (Non-Manager) Travel N/A