Job Details

Who says you can't choose your family?

We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.

What s in it for you?

The opportunity to use the sum of your life s experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing you ll feel proud to be a part of every day?

Benefits, Vacation, Paid Holidays, 401K and Competitive Salaries.

OUR MISSION:

Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time.

Provides guests in the catering department with the highest standards of food and beverage service on all functions. In doing so, it is expected that all efforts be directed toward guest satisfaction, the achievement/maintenance at division standards and profit maximization.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

NOTE: Traditions, Inc. may change the requirements of this job description at any time. These include, but are not limited to the following:

Embodies Traditions' Mission, Vision, and Core Values
Punch and/or sign-in (ready for work) and immediately check for work assignment
Complete any assigned work duties
Attend pre-function briefing
Be able to read a BEO and know how to complete a setup and mise en place based on the information contained therein
Set tables in your assigned area (or check to see they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properly
Assist manager/supervisor in setting up buffet and other special food services tables/stations
Check guest s identification in order to ensure they meet he minimum age requirements for alcohol consumption
This position is located within The Chickasaw Nation's Casinos.

SERVICE:

Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served
Follow timing procedures for setting each course
Greet and serve guests, following guidelines for Aggressive Hospitality and all other details of our policies and procedures regarding the service of food and beverage
Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) the manager/supervisor, as appropriate.
Keep station neat and clean during the service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established polices and procedures
Know and use suggestive selling techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
Follow all guest check and money-handling procedures when serving a la carte beverage orders
Always notify the manager/supervisor before leaving the floor or banquet service area

BREAK-DOWN/CLEAN-UP:

Use proper in-room clearing and aisle tray break-down procedures
Return all re-usable table complements and condiments to be cleaned and refilled
Return all food to the kitchen
Retain all service equipment in the banquet area for cleaning and proper storage
Complete any assigned side work, such as refilling condiments, sorting linen, hanging/sorting drapes, cleaning/storing serving equipment, etc.
Assist the manager/supervisor in breaking down buffet or other special food service table and equipment
Clean and replace tray stands in proper storage area
Return clean serving equipment to proper storage area
Help keep all banquet aisle and storage areas clean and organized
Inform management of any lost or damaged equipment, linen, etc.
Check with manager/supervisor before leaving. (Always check schedule for up-coming week
Sign or punch out

OTHER DUTIES AND RESPONSIBILITIES:

NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):

Adhering to organizations policies and procedures
Performing all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction
Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates, to help achieve our common goals of maximizing guest satisfaction and profit margins
Maintaining a positive attitude toward the guest and the job being performed
Reporting to work on time (as scheduled) and in proper uniform/attire
Set-up, serve and/or break-down coffee breaks, receptions, other special functions, as assigned and following standard policies and procedures
Set-up, tend, and break-down banquet bars, as assigned and according to standard policies and procedures
Attend department meetings, as scheduled
Follow clean as you go policy in all work performed
Comply with all local/division energy conservation and accident/loss prevention guidelines
Maintain a good record of attendance. (Follow procedures for notifying management, if unable to work
Present a neat, polished appearance to our guests by following established grooming and uniform standards
Reports any guest or associate accidents/injuries to the most easily accessible manager, immediately
Perform all other duties as assigned by supervisors/management

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

High school diploma or equivalent with a minimum of 1 year relevant experience is desired
Knowledge of principle and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
Good oral and written communication skills
Mature judgment and professionalism in handling all matters
Ability to read, write, and understand orders
Good computer skills
Ability to read and understand information and ideas presented in writing
Ability to handle cash, give change, and balance receipts at the end of shift
Organization and problem solving skills

WORKING CONDITIONS AND PHYSICAL EFFORT:

Stands during entire shift
Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
Lifts and carries supplies, tubs, and cases, weighing up to 30 lbs
Essential hand/eye coordination
Noise level is moderate to high
Moderate or high exposure to cigarette smoke when on property
Limited exposure to physical risk
Moderate physical effort required

EEO

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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